Moving to e& does not mean giving up the number your clients already call. UAE number portability lets you carry a business number between operators — so you can port a business number to e&, including from du, and keep it exactly as it is. The process is mostly paperwork and a short verification window; the actual cutover is quick and your numbers stay working throughout. Here is how it runs, start to finish.
The Porting Process, Step by Step
Documents You Need
- Valid UAE trade licence and establishment card
- Passport and Emirates ID of the authorised signatory
- Power of Attorney / authorisation letter — if the signatory is not on the licence
- The list of numbers to port and the account details with your current provider
It is the same company document set used to open any e& business account — the full version is in the documents required guide. One detail that matters: the account you are porting from should be in good standing, because an unpaid balance or a mismatch in the registered ownership can hold up the port.
How Long Does Porting Take?
Plan for around 2 to 3 working days from an approved request to the numbers being live on e&. Most of that window is verification between the two operators; the cutover itself is fast. Your numbers keep receiving calls during the process, with only a brief switch at the moment of cutover — which is why it is worth timing the cutover for a quieter part of your day rather than mid-morning on your busiest line.
Porting a du Number to e&
This works the same way. Because portability applies across UAE operators, a du business number can be ported to e& while keeping the same digits. You open the e& corporate account, submit the porting request with your company documents and the du account details, and approve the transfer. Teams usually port their numbers as part of a wider move to e& — if you are switching the whole connection, the end-to-end migration is covered in the switching provider guide, and getting the SIMs themselves is in the corporate SIM guide.
Frequently Asked Questions
Do I keep my number?
Yes — that's the point of porting. The number stays identical; only the operator behind it changes to e&.
How long does it take?
About 2–3 working days once the request is approved. Numbers keep working throughout, with a brief switch at cutover.
Can I port from du?
Yes. Portability works across UAE operators, so a du business number moves to e& keeping the same digits.
Want us to handle the port?
Send your trade licence and the numbers you want to move on WhatsApp. We'll open the account, submit the porting request, and manage the cutover so nothing drops — free of charge.
Port My Number on WhatsApp
